Terms and conditions
1. Ordering
1.1 Ordering from Design4nails is very easy and simple. From the comfort of your own home browse through our catalog and just choose the products you would like to purchase. After that add them one by one to the shopping cart.
1.2 Once you have finished choosing the products you would like, it is time to pay for them. Simply click on “Checkout” and that will take you to another page where you will be presented with the total amount to be paid. Just type in your shipping details and then click the relevant button to pay for your items. It really is as easy as that.
2. Payment methods
2.1 We accept online payment methods via PayPal, Klarna, ClearPay, LayBuy, and card payments.
2.2 There may be some surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay or even decline your payment. Your credit card will be billed upon shipment of your order.
2.3 All payments made to Design4nails are in GBP currency.
2.4 Cheques are not acceptable.
3. Shipping policy
3.1 We will dispatch your order asap but not longer than 2 working days. Orders are not processed or shipped on Saturday, Sunday, or Bank Holidays, except by prior arrangement.
3.2 Orders placed on Friday after 11:00 AM will be processed on Monday/Tuesday.
3.3 Delivery time is not guaranteed. Shipping and transit time estimates provided by Design 4 Nails or others should be considered merely as estimates. To avoid shipping or availability delays, we suggest ordering promptly.
3.4 Design4nails is not responsible for deliveries to incorrect addresses provided by customers. Please verify your address at checkout. Reshipping is available for an additional fee.
3.5 At “Design4nails,” we strive to provide fast and reliable delivery services to our customers. However, there may be instances where the courier is unable to deliver the order due to the customer being unavailable at the time of delivery.
In such cases, it is the customer’s responsibility to arrange for redelivery. If the customer fails to arrange for redelivery and the parcel is returned to us.
If customers would still like to receive their order, we can resend it to you, but an additional cost will apply.
We strongly advise customers to provide a correct and accessible delivery address and to make arrangements to be available to receive the delivery during the specified delivery time.
By placing an order with “Design4nails,” you agree to our shipping policy, and any additional costs incurred due to undelivered or returned packages will be the responsibility of the customer.
4. Deliveries
4.1 A flat fee of £5.4 is charged for DPD deliveries within the UK Mainland, with a delivery time of 1-3 working days. Heavier items (over 2kg) and deliveries outside the mainland will be shipped through alternative couriers such as UPS Standard or Evri with an additional fee.
4.2 Orders will be shipped in the order they are received. DPD targets delivery within 3 business days, but please allow 3-15 days for delivery attempts. We follow DPD guidelines and will not send a replacement until the delivery time has passed and a non-receipt declaration has been completed and submitted.
4.3 Design4nails reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
4.4 If your package arrives damaged, you are protected by postal insurance. Do not accept the delivery and promptly contact us. We will make a claim for the damaged items and send a replacement. Refused deliveries with no signature will be returned to us.
5. Returns/Claims
5.1 Unwanted items can only be returned if they are unused, unopened, and have not been tested. Electronic devices must be in their original, unused condition without any signs of use
5.2 Unwanted items must be returned within 14 days of delivery.
5.3 The buyer is responsible for the cost of returning unwanted items and will not be reimbursed by Design4nails. Shipping costs are not refundable, and only the cost of the product will be refunded.
Return your item(s) to the below address:
Design4nails LTD
89 Bassett Street
LE3 5ED
LEICESTER
PLEASE FILL IN the WARRANTY/RETURN FORM BEFORE RETURNING ANY ITEMS.
5.4 In the unlikely event of receiving a damaged/defective, incorrect, or missing item (not advertised as damaged, unpackaged or without a lid), a customer must report the issue and provide photo or video evidence within 48 hours of receiving the item. Failure to do so within this timeframe will result in the claim not being accepted.
6. Refunds
6.1 Upon receipt of your return, Design4nails will issue a refund within 3-5 working days starting from the date your return is received.
6.2 Please note delivery charges are non-refundable, you will be refunded the cost of the product only. However, delivery charges will be refunded in the following cases:
- non-delivered item(s)
- damaged/defective item(s)
- incorrect item(s)
7. Missing orders
7.1 If your order has not been delivered or you believe it has been lost, please read the following and then contact us at info@design4nails.co.uk
7.2 Please check your order this will indicate the date of dispatch, we can confirm all orders have left our building and proof of postage can be supplied.
- Standard UK Delivery takes 1-3 working days to arrive but may take longer than that.
7.3 If you haven’t received your order, please check your mail for a DPD card.
7.4 This would indicate that your parcel is at your local collection point awaiting collection.
7.5 Please check with your neighbors or check a safe place if you choose one.
7.5a By opting for a parcel to be left in a safe place or with neighbors you are deciding on the way it is to be delivered.
From that point on it is the customer taking the risk, not Design4nails. It is likely that, if the parcel has been delivered correctly on Design4nail’s end, we will not offer to replace the parcel.
7.6 Undelivered parcels must be reported within 7 days starting from the day your order has been placed.
7.7 Couriers do not consider domestic orders (within the UK) lost until 15 working days have elapsed from the due date of delivery unless there is evidence to the contrary to demonstrate that the item has not been lost.
If the order can still not be located within 15 working days, we can send a replacement item or issue a refund.
8. Warranty
Returned items must be packed properly and safely, in the original packaging.
Items under warranty will be repaired or replaced with new or refurbished (if not possible to repair). Warranty repair may take up to 15 working days. We do not offer replacements during the repair process.
The item(s) are returned at the buyer’s cost and the buyer will not be reimbursed for the cost by Design4Nails.
We may offer a full refund only if the item is not available or discontinued.
8.1 All electronic devices sold by Design4nails come with a manufacturer’s warranty. The length of the warranty varies by product.
8.2 If a product is found to be defective within the warranty period, Design4nails will repair or replace the product, at its discretion.
8.3 The warranty does not cover damage caused by customer use or maintenance, accidental damage, or normal wear and tear:
- mechanical damage,
- liquid/dust damage,
- replacement of wearing parts (e.g. clutches, filters, bearings, spindles, commutators, brushes, fuses, bulbs, gaskets, accumulators, batteries),
- faults caused by overvoltage or overload of the electric network
8.4 Design4nails is responsible for defects resulting from hidden manufacturing or material defects of the goods. Stated during the warranty period, provided that:
-
- the goods were used in accordance with their intended use, and the operating manual, and were properly maintained/cleaned.
- the equipment recommended by Design4nails was used,
- the goods have not been disassembled or modified by third parties not authorized by Design4nails,
- work with the goods was not continued after the first symptoms of the defect appeared,
- the serial number has not been damaged (e.g. removed, obliterated) to the extent that it cannot be identified, or the factory seal has not been removed.
- the goods have not been overloaded due to excessive or improper use,
- the goods have not been mechanically damaged, flooded with liquids, or dusty,
- the holder of the guarantee did not know about the defect at the time of concluding the sales contract.
9. Limitation of Liability
9.1 Design4nails shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, business interruption, or loss of data.
9.2 The total liability of Design4nails for any claim arising out of or relating to the products, or these terms and conditions, whether in contract, tort, or otherwise, shall not exceed the price of the products sol.
10. Governing Law
10.1 These terms and conditions shall be governed by and construed in accordance with the laws of England, without giving effect to any principles of conflicts of law.
11. Intellectual Property
11.1 The products, and all intellectual property rights, including trademarks, trade names, trade secrets, copyrights, patents, and other proprietary rights, are and shall remain the sole and exclusive property of Design4nails and its suppliers.
11.2 The customer shall not use or reproduce any of the intellectual property rights of Design4nails, except as expressly authorized by these terms and conditions.
12. Changes to Terms and Conditions
12.1 Design4nails may change these terms and conditions at any time, without notice. The customer is responsible for regularly reviewing these terms and conditions. The customer’s continued use of the products shall be deemed acceptance of the then-current terms and conditions.
13. Privacy
13.1 Your personal information, such as your name, email, address, and phone number, is kept secure and confidential by us when you make a purchase on our site. This information is used for processing your orders, updating you on their status, and enhancing your shopping experience.
13.2 In order to keep you informed of the latest offers, we may send you notifications about current promotions, deals, and new arrivals on the “Design 4 nails” site. If you do not wish to receive these newsletters, you can easily unsubscribe by following the instructions in the emails we send to you.
13.3 Klarna
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
14. Out-of-Stock Products
14.1 There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed (via email or/and text message) of any products you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
14.2 Design 4 nails reserved the right to cancel your order if we won’t hear from you within 48 hours.
15. Product Colours & Shades
Whilst we always strive to deliver product images that fully represent the nail art products we are selling. Colors and in particular pastel shades can and will ultimately appear slightly different to those represented on a VDU screen. This is due to the fact that no two computer monitor is set up the same and there will always be slight differences. Please be aware that the color of the products you are viewing may look ever so slightly different when you receive them. This is not viewed as a fault or reason for return.
16. Typographical Errors
Whilst we always do our best to be accurate mistakes can sometimes happen. In the event a product is listed at an incorrect price due to a typographical error or an error in pricing information received from our suppliers, our store shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your card/account charged. If your card/account has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.
17. Half-Price Items
Half-price sale items are not refundable and may have a short use-by date.
18. Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
The following terms and conditions govern all use of the design4nails.co.uk website and all
content,
services and products available at or through the website (taken together, the Website). The Website is owned
and operated by Design 4 Nails ("Design 4 Nails"). The Website is
offered subject to your acceptance without modification of all of the terms and conditions contained herein and
all other operating rules, policies (including, without
limitation, Design 4 Nails's Privacy Policy) and procedures that may be
published from time to time on this Site by Design 4 Nails (collectively, the "Agreement"). Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the
web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all
the terms and conditions of this agreement, then you may not access the Website or use any services. If these
terms and conditions are considered an offer by Design 4 Nails, acceptance is expressly limited to
these terms. The Website is available only to individuals who are at least 13 years
old. By submitting Content to Design 4 Nails for inclusion on your Website, you
grant Design 4 Nails a world-wide, royalty-free, and non-exclusive license to reproduce,
modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting
your blog. If you delete Content, Design 4 Nails will use reasonable efforts to remove it
from the Website, but you acknowledge that caching or references to the Content may not be made
immediately unavailable. Without limiting any of those representations or warranties, Design 4 Nails has the right
(though not the obligation) to, in Design 4 Nails's sole discretion (i) refuse or
remove any content that, in Design 4 Nails's reasonable opinion, violates
any Design 4 Nails policy or is in any way harmful or objectionable, or (ii) terminate or
deny access to and use of the Website to any individual or entity for any reason,
in Design 4 Nails's sole discretion. Design 4 Nails will have no
obligation to provide a refund of any amounts previously paid. Design 4 Nails ("Design 4 Nails")
operates design4nails.co.uk and may operate other websites. It
is Design 4 Nails's policy to respect your privacy regarding any information we may collect
while operating our websites. Like most website operators, Design 4 Nails collects non-personally-identifying information of the
sort that web browsers and servers typically make available, such as the browser type, language preference,
referring site, and the date and time of each visitor request. Design 4 Nails's purpose in
collecting non-personally identifying information is to better understand
how Design 4 Nails's visitors use its website. From time to
time, Design 4 Nails may release non-personally-identifying information in the aggregate, e.g., by
publishing a report on trends in the usage of its website. Design 4 Nails also collects potentially personally-identifying information like Internet Protocol
(IP) addresses for logged in users and for users leaving comments on design4nails.co.uk blogs/sites. Design 4 Nails only discloses logged in user and commenter IP addresses under the same
circumstances that it uses and discloses personally-identifying information as described below, except that
commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site
where the comment was left. Certain visitors to Design 4 Nails's websites choose to interact
with Design 4 Nails in ways that require Design 4 Nails to gather
personally-identifying information. The amount and type of information that Design 4 Nails gathers
depends on the nature of the interaction. For example, we ask visitors who sign up at design4nails.co.uk to provide a
username and email address. Those who engage in transactions with Design 4 Nails are asked to
provide additional information, including as necessary the personal and financial information required to
process those transactions. In each case, Design 4 Nails collects such information only insofar as
is necessary or appropriate to fulfill the purpose of the visitor's interaction with
Design 4 Nails. Design 4 Nails does not disclose personally-identifying information
other than as described below. And visitors can always refuse to supply personally-identifying information, with
the caveat that it may prevent them from engaging in certain website-related activities. Design 4 Nails may collect statistics about the behavior of visitors to its
websites. Design 4 Nails may display this information publicly or provide it to others.
However, Design 4 Nails does not disclose personally-identifying information other than as
described below. Design 4 Nails discloses potentially personally-identifying and personally-identifying information
only to those of its employees, contractors and affiliated organizations that (i) need to know that information
in order to process it on Design 4 Nails's behalf or to provide services available
at Design 4 Nails's websites, and (ii) that have agreed not to disclose it to others. Some
of those employees, contractors and affiliated organizations may be located outside of your home country; by
using Design 4 Nails's websites, you consent to the transfer of such information to
them. Design 4 Nails will not rent or sell potentially personally-identifying and
personally-identifying information to anyone. Other than to its employees, contractors and affiliated
organizations, as described above, Design 4 Nails discloses potentially personally-identifying and
personally-identifying information only in response to a subpoena, court order or other governmental request, or
when Design 4 Nails believes in good faith that disclosure is reasonably necessary to protect the
property or rights of Design 4 Nails, third parties or the public at large. If you are a registered
user of an Design 4 Nails website and have supplied your email address, Design 4 Nails may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to
date with what's going on with Design 4 Nails and our products. If you send us a request (for
example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us
clarify or respond to your request or to help us support other users. Design 4 Nails takes all
measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of
potentially personally-identifying and personally-identifying information. A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser
provides to the website each time the visitor returns. Design 4 Nails uses cookies to
help Design 4 Nails identify and track visitors, their usage of Design 4 Nails website, and their website access preferences. Design 4 Nails visitors who do not wish to have
cookies placed on their computers should set their browsers to refuse cookies before
using Design 4 Nails's websites, with the drawback that certain features
of Design 4 Nails's websites may not function properly without the aid of cookies. If Design 4 Nails, or substantially all of its assets, were acquired, or in the unlikely event
that Design 4 Nails goes out of business or enters bankruptcy, user information would be one of the
assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that
any acquirer of Design 4 Nails may continue to use your personal information as set forth in this
policy. Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies.
These cookies allow the ad server to recognize your computer each time they send you an online advertisement to
compile information about you or others who use your computer. This information allows ad networks to, among
other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy
Policy covers the use of cookies by Design 4 Nails and does not cover the use of cookies by any
advertisers. Although most changes are likely to be minor, Design 4 Nails may change
its Privacy Policy from time to time, and in Design 4 Nails's sole
discretion. Design 4 Nails encourages visitors to frequently check this page for any changes to
its Privacy Policy. If you have a design4nails.co.uk account, you might also
receive an alert informing you of these changes. Your continued use of this site after any change in
this Privacy Policy will constitute your acceptance of such change.Contents:
Terms of Service:
By selecting a product or service, you agree to pay Design 4 Nails the one-time and/or
monthly or
annual subscription fees indicated (additional payment terms may be included in other
communications). Subscription payments will be charged on a pre-pay basis on the day you sign up for
an Upgrade and will cover the use of that service for a monthly or annual subscription period as
indicated. Payments are not refundable.
Unless you notify Design 4 Nails before the end of the applicable subscription period
that you want
to cancel a subscription, your subscription will automatically renew and you authorize us to collect
the then-applicable annual or monthly subscription fee for such subscription (as well as any taxes)
using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled
at any time by submitting your request to Design 4 Nails in writing.
Privacy Policy:
Website Visitors
Gathering of Personally-Identifying Information
Aggregated Statistics
Protection of Certain Personally-Identifying Information
Cookies
Business Transfers
Ads
Privacy Policy Changes